printer error

[PS20151]

My computer Acer Aspire 5 has stopped recognizing my printer HP Laser 1008w. All socket connections are OK. Very frustrating. Can someone help,

[Garp_senchau]

@PS20151, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Drivers: Ensure that the HP Laser 1008w drivers are correctly installed on your Acer Aspire 5. If needed, visit the HP Support Website to download and install the latest drivers for your printer model.

Restart Devices: Turn off both your printer and computer. Wait a few moments before turning them back on to refresh connections.

USB Cable: If you're using a USB connection, try using a different cable or USB port on your computer to ensure there isn't a faulty port or cable.

Network Connectivity: If the printer is connected via Wi-Fi, verify that both the printer and computer are on the same network. You may need to reconnect your printer to Wi-Fi by accessing the printer's settings.

Printer Status: Make sure the printer is turned on and check the printer's LCD for any error messages or alerts that might indicate connectivity issues.

Reinstall Printer: On your computer, go to the Settings > Devices > Printers & scanners, and remove the printer. Then add it again using the 'Add a printer or scanner' option.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,