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Locked

‎01-21-2022 03:46 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer
Operating System: Microsoft Windows 11

Printer goes offline, restarting it makes no difference, I checked for updates available then tried to install the update found. The installation has apparently failed, the printer is still offline and the HP Smart app gives the message "someone else is installing an upgrade on this printer". The instructions before installing the update said do not restart the printer during the installation as this can cause damage to the printer. Sop, what do I do now?

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