printer installation

[ncnedry]

Attempting to installHP Smart Tank6001 wirelessly to Windows 10. App does not list this printer model. Cannot seem to connect to wireless in the house,much less connect to computer.

What to do?

[Nal_NR]

Hi @ncnedry,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer installation.

If you're having trouble installing your HP Smart Tank 6001 wirelessly on a Windows 10 computer and the HP Smart app does not list your printer model, here are the steps you can take to troubleshoot and resolve the issue:

1. Prepare for Installation

1. Check Wi-Fi: Ensure your Wi-Fi network is working properly and your computer is connected to the same network you want the printer to connect to.
2. Place the Printer Close to Router: For initial setup, place your printer close to your Wi-Fi router to ensure a strong signal.

2. Download and Install HP Smart App

1. Download HP Smart: Go to the HP Smart App download page in the Microsoft Store and download the app.
2. Install the App: Follow the on-screen instructions to install the HP Smart app on your Windows 10 computer.

3. Connect the Printer to Wi-Fi

1. Turn on the Printer: Make sure your HP Smart Tank 6001 is powered on.
2. Reset Network Settings: If the printer was previously connected to another network, reset its network settings:
   • On the printer control panel, go to the Settings or Wireless menu.
   • Select Restore Network Settings or a similar option.
3. Enable Wi-Fi Setup Mode: On the printer control panel, navigate to the Wireless or Network menu and select Wi-Fi Setup Wizard. Follow the on-screen instructions to enable Wi-Fi setup mode.

4. Add the Printer to HP Smart App

1. Open HP Smart: Launch the HP Smart app on your computer.
2. Add a Printer: Click on the "+" or "Add Printer" button in the app.
3. Select the Printer: The app should search for printers in Wi-Fi setup mode. Your HP Smart Tank 6001 should appear in the list. Select it.
4. Follow Setup Instructions: Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @ncnedry,

Kindly find the next set of steps below.

5. Troubleshoot Wi-Fi Connectivity

If your printer does not appear in the HP Smart app or cannot connect to Wi-Fi, try the following:

• Check Wi-Fi Signal: Ensure the Wi-Fi signal is strong. Move the printer closer to the router if necessary.
• Restart Devices: Restart your printer, computer, and router.
• Disable Firewall Temporarily: Temporarily disable any firewall or antivirus software that might be blocking the connection.
• Manual IP Configuration: You can manually set the printer’s IP address via the printer control panel and configure it within your router settings.

6. Use HP Print and Scan Doctor

1. Download the Tool: Download and install the HP Print and Scan Doctor.
2. Run the Tool: Open HP Print and Scan Doctor and follow the on-screen instructions to diagnose and resolve connectivity issues.

7. Connect via WPS (Wi-Fi Protected Setup)

1. Activate WPS on Printer: On the printer control panel, go to the Wireless menu and select Wi-Fi Protected Setup (WPS), then choose Push Button.
2. Press WPS Button on Router: Within two minutes, press the WPS button on your Wi-Fi router. The printer should automatically connect to the Wi-Fi network.

8. Use USB Connection for Initial Setup

If the wireless setup continues to fail, you can set up the printer using a USB connection:

1. Connect via USB: Temporarily connect your printer to your computer using a USB cable.
2. Install Software: Use the HP Smart app or the full-feature software available on the HP Support website to install the printer.
3. Switch to Wireless: During the setup process, the software will offer the option to switch to a wireless connection. Follow the prompts to connect the printer to your Wi-Fi network.

If all else fails, contact HP phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.