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‎03-09-2021 01:04 PM

HP Recommended
Product: dell
Operating System: Microsoft Windows 10 (64-bit)

I have an HP office jet pro 8715 and a new dell pc, it printed with no issues then stopped, i get a message on my pc that says 

Category:
1 REPLY 1

‎03-12-2021 07:27 AM

HP Recommended

@cary5, Welcome to the HP Support Community!

 

To assist you better, what is the error message?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

How is the printer connected? Check the connectivity between the devices.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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