printer keeps telling me its out of paper and won't print

[tyabbtoff]

HP Photosmart C3180 all in one

I hope someone can help me solve this problem  please as I am pretty uneducated with technical products.

I was printing a document and the printer ran out of paper, I refilled the paper and tried to keep going, after several unsuccessful  attempts  I decided to cancel and delete the process, now I can't get anything to print and when I try it all keeps going in the que.  The screen message in the printer  says deleting msg . When I try to delete this message nothing happens.

I would appreciate any help. 

[DavidSMP · Accepted solution]

Hi @tyabbtoff ,

Good Day! Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. It will be a delight to assist you. 🙂 I understand that there are printing issues and print jobs  get stuck in a queue.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done some great  diagnosis regarding the issue. Kudos to you for that. 🙂

I will require more information regarding this to assist you better.

Please let me know the operating system of the unit. Is it windows or MAC  OS?

Please visit these links for further assistance and perform all the steps in the documents.

Link 1 for print job stuck in queue: http://support.hp.com/gb-en/product/HP-Photosmart-C3100-All-in-One-Printer-series/1146511/model/1146...

for windows.

For Mac OS print job stuck in queue: http://support.hp.com/gb-en/product/HP-Photosmart-C3100-All-in-One-Printer-series/1146511/model/1146...

For windows please run print and scan doctor from this link: http://support.hp.com/gb-en/product/HP-Photosmart-C3100-All-in-One-Printer-series/1146511/model/1146...

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[tyabbtoff]

Thank you david for your help with my printing issues, they have been resolved but I now can't print an emails full page.

When I try to print from a right hand click only the subjecr prnts nothing else.

how can I fix this ?

Kind regards

Gail

[Riddle_Decipher]

@tyabbtoff

Thank you for replying,

I understand you are having trouble printing the emails as it seems to print nothing but the subject line,

Don't worry though as I have a few steps to help you resolve this issue, although, to provide an accurate solution I'll need a few more details:

Is it windows or MacOS?
which application do you use to print?

When was the last time it worked?

Eagerly awaiting your reply,

Regards,