printer not activated error code -30

[Rand-W]

I recently purchased a new Lenovo Ideapad 1i.  I chose not to install "Windows 11 S" because it does not support Quicken software. I have been able to successfully use my HP ENVY 5530 printer through "HP Smart" to scan documents, but it will not print. Instead I get "printer not activated error code -30". I have tried reloading the drivers several times (the printer is only found on my network by entering its IP address), but the error condition persists. Thanks for your help.

[Kuroi_Kenshi · Accepted solution]

Hi @Rand-W, 

 Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error code you're getting on your printer!  

Try these trouble shooting steps.

1. Set HP ENVY 5530 as Default Printer

1. Open Control Panel → Devices and Printers.
2. Right-click on HP ENVY 5530 and select Set as Default Printer.
3. Try printing again.

2. Run HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP Support.
2. Open the tool and select your printer.
3. Click Fix Printing Issues and follow the prompts.

3. Check Print Spooler Service

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll down and find Print Spooler.
3. Right-click and select Restart.
4. Try printing again.

4. Manually Install HP Full Feature Software

1. Go to HP Software & Driver Downloads.
2. Search for HP ENVY 5530, select Windows 11, and download Full Feature Software.
3. Install it and restart your computer.

5. Run Windows Troubleshooter

1. Go to Settings > Devices > Printers & Scanners.
2. Select HP ENVY 5530 and click Run the Troubleshooter.

6. Ensure Correct Port Selection

1. Open Control Panel > Devices and Printers.
2. Right-click on your printer and select Printer Properties.
3. Go to the Ports tab and make sure the correct port is selected (USB for wired, WSD/Standard TCP/IP for network).

7. Check User Permissions (For Error Code -30)

1. Open Control Panel > Devices and Printers.
2. Right-click HP ENVY 5530 → Select Printer Properties.
3. Go to the Security tab and ensure your user account has Full Control.
4. Click Apply > OK and restart your PC.

8. Disable UAC (User Account Control) Temporarily

1. Type UAC in Windows Search and open Change User Account Control Settings.
2. Move the slider to Never Notify, then click OK.
3. Restart your PC and try printing again.

If the issue persists, try using another USB port (if connected via USB) or re-add the printer as a new device. Let me know if you need more help! 😊

Hope I was able to make things easier for you! 😊

If this solved your issue, go ahead and mark it as "Accepted Solution" and hit "Yes"—your feedback keeps us going and helps others too! 👍✨

Take care and have an amazing day! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Rand-W,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards