printer not instal in my pc window 10

[shamaoonahmed21]

Subject: Unable to Install Printer Driver - HP LaserJet 1536dnf MFP

Dear HP Support Team,

I am writing to request your assistance with an issue I am facing. I am trying to install my HP LaserJet 1536dnf MFP printer on my PC, which is running Windows 10.

The printer's copying function works correctly, but I am unable to print from my computer. When I attempt to print, I receive an error message that says, "An internal error occurred."

I have tried downloading the latest driver from your official website, but the installation is not completing successfully. I have also uninstalled any previous printer software and restarted the Print Spooler service, but the problem persists.

Could you please guide me on what steps I should take to resolve this issue?

Thank you for your assistance.

Your Name: [Insert Your Full Name] Your Phone Number: [Insert Your Phone Number] Printer's Serial Number: [Insert Your Printer's Serial Number Removed]

[Hawks_Eye]

Hi @shamaoonahmed21 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for the detailed breakdown. Since you're facing driver installation issues with your HP LaserJet 1536dnf MFP on Windows 10, and you've already tried the basics like uninstalling old software and restarting the Print Spooler, let's go deeper with a structured fix:

1. Use HP’s Official Driver Package

Download the full software and driver package directly from HP’s official site:

• HP LaserJet Pro M1536dnf Driver & Software

Make sure to:

• Select Windows 10 (64-bit) as your OS.
• Download the Full Software Solution, not just the basic driver.

 

2. Run the Installer as Administrator

• Right-click the downloaded .exe file.
• Select “Run as administrator” to avoid permission issues.

 

3. Temporarily Disable Antivirus & Firewall

Some security software blocks driver installations. Disable them temporarily while installing.

 

4.  Use HP’s Diagnose & Fix Tool (Windows)

• In the HP Smart app, click Printer Settings > Diagnose & Fix.
• Let it run a scan—it will automatically fix common connection issues.
  You can also access this tool on HP’s support page if needed.

 

5. Try Manual Installation via Device Manager

If the installer fails:

• Press Win + X → Device Manager
• Expand Printers or Unknown Devices
• Right-click → Update Driver
• Choose “Browse my computer for drivers” → point to the folder where the HP driver was extracted

 

6. Check Windows Updates

• Go to Settings > Update & Security > Windows Update
• Install any pending updates, especially optional ones related to drivers

 

7. Clear Print Spooler Cache

Sometimes leftover files cause issues:

net stop spooler del /Q /F %systemroot%\System32\spool\PRINTERS\* net start spooler

Run this in Command Prompt (Admin).

Still Getting “An Internal Error Occurred”?

This error often points to:

• Corrupted driver files
• Conflicting printer software
• USB port or cable issues

Try switching to a different USB port or using a different cable. Also, avoid USB hubs—connect directly to the PC.

Let me know how it pans out.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye