printer not printing says driver check issue not fixed

[SG2201]

since i bought this printer theres been constant printing issues, now it says drivers check issue not fixed? what to do

[Dragon-Fur]

@SG2201 

Welcome to the HP Community --

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    wrote:

since i bought this printer there's been constant printing issues,

now it says drivers check issue not fixed?

what to do

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Can you answer a few questions to help us understand the types of problems you are experiencing?

• Where are you seeing the message "drivers check issue not fixed"?

              For example, see the Reminder later in this message.

• Can you provide an example of one of the constant printing issues?

              For example, Type of job?  Application or Software used?   Every job?    Some jobs?

• Is the Printer aware of the paper size / type you are using?  Tray and Paper

                                      Scroll down to see how-to sample

• How is the printer connected to your network? 

              For example, Ethernet?  Wireless?  Manual / Static IP address assignment?

                            Scroll down to see how-to sample

• Have you tried reinstalling the full driver printer software?  

                          Scroll down to see how-to sample

• Is the installed HP Driver is selected in Printer Properties > Tab Advanced > Driver?

                          Scroll down to see how-to sample

Details / Examples

==========================

EWS - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Alternate EWS format - Select newer InkJet printers and select LaserJet printers

-- Reminder --

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

See your printer's user guide for additional information.

Open your Browser

Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_10EWS_9135_Print_Default_Print_Options_10

============================

Printer - Network Connection

Example – EWS Setup – IPv4

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Example – Alternate EWS format (Select newer printers and select Laser Printers)

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet

Check / Adjust Status > IPv4

OR 

Check / Adjust IP Config > IPv4

EWS_9135_Network_Primary_Ethernet_Status_IPv4_1

OR

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9135_Network_Wi-Fi_IP_Config_IPv4_4

Notes

• It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.
• If needful and if supported, set the Band Frequency to the frequency you want the printer to use.
• If you assign a manual / static address on the printer, update your router to reflect the assigned IP address.
• EWS sections might be locked and require the printer’s PIN number to access.  Find the printer’s default PIN inside the ink cartridge ink cartridge / area, or perhaps on the bottom or back of the printer.  Check your printer’s User Guide first chapter for details – search the document for “ PIN “.

=========================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

NOTE

If you have installed the full driver printer software,

And

If the HP Scan that is installed is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

==========================

Windows - Printer Properties

Example - Printer Properties 

① & ②  Printing Defaults  (optional)

Printer_Properties_Reprint_17

-- Reminder for those reading --

If you are still using the Print and Scan Doctor, it should be removed from the computer. 

See notice:  

May / June 2025 – The Doctor is Kaput

 HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulner... 

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 8130e All-in-One series  

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