printer not working and tried to everything and still getting printer error

[JA11112]

printer not working 

[Dragon-Fur]

@JA11112

Welcome to the HP Community --

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@JA11112 wrote:

printer not working 

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"Everything" is a lot --

Depending on the printer, the type of connection, and the Operating System, there can be many options. 

Add whether the printer has ever worked and whether the firmware is updated.

True -- Eventually, you run out things to try.

Your post did not capture your Printer Model and Operating System/version.

We know too little to provide a reasonable guess.

Falling back to Duck-Duck AI generated answer to the question:

"HP Printer not printing"

If your HP printer won’t print from the computer, first confirm it’s connected to the same wireless network as your phone or computer (or use a wired Ethernet connection). Then try restarting both the printer and your computer, and check the print queue for issues like a full queue.

Troubleshooting HP Printer Not Printing

If your HP printer is not printing from your computer, follow these steps to identify and resolve the issue.

Check Connections

• Network Connection: Ensure your printer is connected to the same wireless network as your computer or use a wired Ethernet connection.
• Power Supply: Confirm that the printer is powered on and properly connected to a power source.

Restart Devices

1. Restart Printer: Turn off the printer, wait for about ten seconds, and then turn it back on.
2. Restart Computer: Reboot your computer to refresh the connection.

Check Print Queue

• Print Queue Status: Open the print queue on your computer to check for any stuck print jobs. If the queue is full, clear it by canceling any pending jobs.

Additional Troubleshooting Steps

• Driver Issues: Ensure that the printer drivers are up to date. You may need to reinstall the drivers if problems persist.
• Check for Errors: Look for any error messages on the printer's display or your computer that might indicate the problem.
• Test Print: Try printing a test page directly from the printer to determine if the issue is with the printer or the computer.

When to Seek Help

If none of these steps resolve the issue, consider contacting HP support for further assistance. They can provide more specific troubleshooting based on your printer model and situation.

AI Answer Reference:

  How to Fix Common HP Printer Problems 

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Message Content References

-- Take advantage of the extensive HP Video collection --

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Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

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