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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer not working

Create an account on the HP Community to personalize your profile and ask a question
10-22-2026 04:54 AM
Hi, @Gillian39, Welcome to the HP Support.
I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.
Not sure the specific issue your printer is facing but these links definitely help potential issues. Here are the links which will help to resolve the issue:
Reset or restore your HP printer | HP Support
Restore printer factory settings using the HP app | HP printers
https://support.hp.com/us-en/document/ish_14746154-14746200-16
Do keep me posted.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
RITA_R2
HP Support