printer offline

[dougb75]

All in one printer offline.   Recently had to replace Deskjet 4222e because the scan went offline, Installed new replacement and it was working, but unfortunately had computer problem which resulted in having to do a system restore which was successful but now new printer offline as previous settings were reinstalled.

Cannot carry out an uninstall as original printer set up did not put an entry in windows 10 Programs and Features listing and HP Smart or Diagnose and Fix can do anything 

How can I uninstall software so that I can re install again?

[Garp_senchau]

@dougb75, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're facing an issue where the printer software isn't showing up in the Programs and Features list, making it difficult to uninstall and reinstall. Here are a few steps to try that can help resolve the issue:

Use the HP Smart

Open the HP Smart app

Navigate to the settings or tools section and look for any options related to uninstallation or resetting the printer.

Follow any prompts to uninstall or reset the printer settings.

Manually Remove Printer Drivers

Press Windows + X, then select Device Manager.

Find your printer under the Printers section, right-click on it, and choose Uninstall Device.

If prompted, make sure to check the option that says Delete the driver software for this device.

Reinstall Printer Software

Once you’ve uninstalled the old software, you can reinstall the new printer.

Visit the HP support page and search for your specific printer model (Deskjet 4222e).

Download and install the latest version of the software for your printer.

Follow the instructions to complete the printer installation.

Check Printer Connection

After reinstalling the software, make sure your printer is properly connected to your network or directly to your computer via USB. Test the connection and check if it's recognized.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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