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‎11-04-2025 09:16 AM

HP Recommended

Hello, after resetting Windows 10 on one of my PCs (Acer Aspire), I can no longer print on either of my printers (an ENVY 5530 connected via USB and an ENVY 6032 connected via Wi-Fi). However, the scanner function works perfectly regardless of the computer used (two desktop PCs (Acer Aspire and HP 450) and a HP Pavilion laptop). Thank you if you can help me, as I have tried all the troubleshooting options provided by HP, but nothing resolves the issue. Thank you in advance for your help.

1 REPLY 1

‎11-05-2025 12:53 AM

HP Recommended

Hi @symi59 

You may need to download printer driver to make it work, use the next driver:

>> https://ftp.hp.com/pub/softlib/software12/COL47810/mp-115828-6/Full_Webpack-116-Full_Webpack.exe

 

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Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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