printer pass code

[DRAMExpert1]

When connecting my HP C309a to a Windows 11 computer via USB, it asks for the printer pass code (NOT pass word). I have tried every number on the printer, as well as 12345678 and every number on the Printer Status Report. HELP, please.

[VikramTheGreat · Accepted solution]

Hi @DRAMExpert1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This is a great question and a common confusion with older HP printers like the Photosmart Premium Fax C309a when connecting via USB or wireless.

Why is it asking for a "Passcode"?

• This is NOT a password for printing; it’s the Bluetooth or Wireless Direct pairing code.
• Older HP models sometimes prompt for a passcode when: 
  • Bluetooth is enabled.
  • Wireless Direct is active.
  • The printer is trying to pair as a device rather than just install via USB.

What is the Default HP Passcode?

• For HP printers, the default pairing code is usually: 
  • 000000 (six zeros)
  • Or 123456
• If the printer shows a code on its display during setup, use that.

How to Fix This and Install on Windows 11

1. Disable Bluetooth/Wireless Direct on Printer
   • On the printer control panel: 
     • Go to Setup → Network Settings → Bluetooth/Wireless Direct → Off.
   • This prevents Windows from treating the printer as a Bluetooth device.
      
2. Install Using HP App or Generic Driver
   • Download HP app: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   • Or use the HP Universal Print Driver (works for older models): 👉 HP Smart Universal Printing Driver (SUPD) | HP® Support
      
3. Connect via USB
   • Plug in the printer via USB.
   • Windows should detect it and install it automatically.
   • If not, manually add: 
     • Settings → Bluetooth & Devices → Printers & Scanners → Add Device.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[DRAMExpert1]

Vikram,

Thanks for your quick and complete answer. My favorite (but old) printer is now back online, and you made it happen!

[VikramTheGreat]

Hi @DRAMExpert1,

You’re very welcome! I’m really glad to hear your favorite printer is back online and working again; that’s always a great feeling. 😊
 

If you run into anything else or ever need help with another HP device, just let me know. I’m always here to help!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat