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‎07-08-2018 09:09 AM

HP Recommended
Product: officejet pro 8720
Operating System: Microsoft Windows 10 (64-bit)

My printer has begun to pick up more than one sheet of paper when i print.  sometimes it jams, sometimes not.  I use good paper: Xerox Multipurpose Plus Paper.  96 Bright.  24 lb.  Colorlok.  I do not print a lot, maybe 50 sheets per month.  The printer is less than three years old. Any ideas why this started all of a sudden?.........thank you

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2018 10:24 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.If i got the right model in mind,remove the cassette and clean the rollers feeding the paper from the tray with a soapy cloth.There is normally also a pad type underneath the rollers for keeping paper from double feeding.That should solve the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

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1 REPLY 1

‎07-08-2018 10:24 AM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.If i got the right model in mind,remove the cassette and clean the rollers feeding the paper from the tray with a soapy cloth.There is normally also a pad type underneath the rollers for keeping paper from double feeding.That should solve the problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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