printer prints gibberish from a pdf file sent or from a pdf on a website.

[rick113]

If I want to print a pdf file emailed to me or one I find on a website, the printer prints heiroglyphic type symbols, total gibberish.

If I save the file to my Mac and print this saved file everything works properly. If I could fix the problerm i'd save a lot of time. The printer is only a year or two old and always had this problem as far as I know.

[senan6806]

@rick113

A warm welcome to HP Support Community!

Removing the existing printer driver and then setting up the printer with Apple AirPrint may resolve the issue. You may use the following steps to remove existing printer driver and setup the printer with Apple AirPrint:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!