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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-05-2026 05:03 PM

HP Recommended

Getting printer issue

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1 REPLY 1

‎11-06-2026 04:44 PM

HP Recommended

Hi @dilip48,

Jobs stuck in the queue are usually fixed by clearing the Windows print spooler.

Option 1 – Clear the queue

  1. Press Windows + R, type services.msc > Enter. Right-click Print Spooler > Stop.
  2. Press Windows + R, type %windir%\System32\spool\PRINTERS > Enter, and delete everything inside (not the folder).
  3. Back in Services, right-click Print Spooler > Start. Then turn off the printer for 60 seconds and turn it on.

Option 2 – Reinstall the printer

  1. Settings > Bluetooth & devices > Printers & scanners > select your printer > Remove. Restart.
  2. Install the driver for your model from https://support.hp.com/drivers.

If it continues, please tell me your printer model and your Windows version, plus the exact message you see.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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