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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: printer setup

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05-11-2022 07:49 AM
Hello,
Thank you for visiting the HP Support Community!
Admin and Mods are here to guide the customer to get the best experience from the Community.
To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:
- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.
Thank you.
05-11-2022 03:11 PM
Can you please help me? I just got a new HP Envy ]with Windows 11. It is not compatible with my beloved HP Photosmart C6380 printer. HP does not offer a driver for that printer on Windows 11, it seems. I had no idea that HP would not support its products. Unless HP can provide software for these products to work together, seems reasonable that a replacement printer be provided that will work with my new purchase. (Dream on, I know.) So ... what can be done? Will HP be releasing more Windows 11 drivers for older printers? What can I do? I have spent hours searching online and on the phone with useless tech support that tosses me from laptop to printer people and then tries to sell me a service package!