printer status unknown

[pjkilbey3]

Printer status unknown

I can print but I cannot scan.

System has been in place for months and working correctly

[Dragon-Fur]

@pjkilbey3 

As a first check,

Recent updates have been released to resolve this type of problem.

Make sure the HP Smart application is updated to the latest version on all devices (Windows and Mobile, too).

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• OS Minimum:  Windows 10 version 17134.0 (1803) or higher, Windows 8.1
• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.  FAQ answer example:  Most wireless-capable printers manufactured 2010 and later can be added to the HP Smart app.
• HP Smart requires that you sign into the application using your HP Account credentials.

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[pjkilbey3]

Thanks for replying. I already have the HP Smart App and I always used to scan using this app but it no  longer works. I have been trying to follow advice and downloaded drivers but do I need to download the app again?

[Dragon-Fur]

@pjkilbey3 

All your devices - Windows and any mobile devices - that run the HP Smart application, must be updated to the most recent version.

This is one of the few times that the full driver / Full Feature Software is perhaps not the solution...

For example...

Check / Update applications in / from the Microsoft Store

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Downloads and Updates

Click Get Updates

Wait for any updates to complete...

Check the list for the HP Smart version (third column)

If HP Smart has been updated,

If you have not done so since the date / time updated,

Restart the computer and log in

If you have any mobile devices (phone / iPad, for example) that run HP Smart, make sure these are running the latest version for the device platform (device type and Operating System / version).

Will that work?  Maybe - The "printer status unknown" error is part of why the updates were released.  It is something you need to do before trying other solutions, I think.

At this writing,

The most recent version of HP Smart for Windows = 126.2.222.0

What else?

Restart everything, including your network / router.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[pjkilbey3]

I already had HP Smart and  couldn't find any outstanding updates so I finally uninstalled the app then reinstalled it and I can now do scans again,

Thank you

[Dragon-Fur]

@pjkilbey3 

You are welcome.

A simple reinstallation can be similar to magic.

Same OS, same version, same "everything" - then removing / reloading does the trick.

Happy Status.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"