printer will not align and calibrate

[Judy230]

Received error code 0xc19a0003. Got that cleared out by cleaning head.  Then it said to align and calibrate.  Did that. Says that it was unsuccessful.  What do I do now?

[A_Gayathri]

Hi @Judy230,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0xc19a0003 typically relates to a printhead issue, and it seems like the printer is having trouble aligning and calibrating even after cleaning the printhead. Here are a few steps to help resolve this:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds and plug it back in.
• Turn on the printer and try the alignment and calibration again.

Check the Ink Cartridges:

• Ensure that the ink cartridges are correctly installed and not low on ink.
• Even if the cartridges are new, sometimes they may not be installed properly, causing issues during calibration.
• Remove and reinsert the cartridges to make sure they are seated correctly.

Perform a Printhead Cleaning Again:

• Since you’ve already cleaned the printhead, try cleaning it once more, but this time choose a deeper cleaning option from the printer's control panel or software (if available).

Align the Printhead Manually:

• Some printers allow for manual alignment from the printer’s menu. Check the printer’s manual for this option.
• Follow the on-screen prompts for alignment and ensure the paper loaded is suitable for printing.

Update Printer Firmware: Update the firmware on an HP printer

• Sometimes outdated firmware can cause issues with calibration and alignment. Check if there is a firmware update available for your printer via the HP support website or the HP Smart app.

Try a Different Set of Cartridges:

• If you have a spare set of genuine HP ink cartridges, try installing them to rule out any cartridge-related issues that might be affecting the alignment and calibration.

Refer to this document: HP inkjet printers - Oxc19a0005 or similar error code displays

I hope this helps. 

Take care and have a good day.

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