printer will not print from mobile device

[steveo6]

printer is ready to print v good signal but refuses to print

[Garp_senchau]

@steveo6, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4222e All-in-One Printer is not printing from a mobile device, follow these troubleshooting steps:

Verify HP Wireless Direct is Enabled:

• Ensure HP Wireless Direct is turned on your printer. This feature allows you to connect your mobile device directly to the printer without a router. Refer to the printer's setup instructions to enable this feature.

Check Mobile Device Connection:

• Make sure the Wi-Fi on your mobile device is active. You should connect to the HP Wireless Direct network by selecting the printer from the available networks list that appears on your mobile device. It will typically look like HP-Print-**-DeskJet 4222e, where ** are unique identifiers for your printer.
• If a password is required, enter it when prompted.

Install and Use a Compatible Printing App:

• Ensure that you have a compatible printing app installed on your mobile device. HP offers mobile printing applications you can download for free, available at HP Mobile Printing Applications.

Confirm Printer Setup:

• Check whether the printer was correctly installed on your mobile device. If using HP Wireless Direct, verify that your mobile device is connected to the printer's wireless network.

Print a Test Document:

• Try printing a simple test document from your mobile device to see if the issue persists.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,