printer will not print, just says connecting

[mayland]

My printer has been set up a d working fine for about 18 months, but for the last couple of weeks it has not been connecting to either my i phone, i pad, my wifes i phone, i pad and last night would not connect my grandsons i phone. i did try connecting to the printers wifi instead of my house wifi which did allow me to print a couple of pages from my i pad bu now that will not print either. just say connecting to printer of the i pad screen. any ideas how to solve this please

[Rainbow23]

Hi @mayland,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are facing issues with printing from your iPhone or iPad to your HP ENVY 4520 All-in-One Printer wherein the printer is getting connected to the phone.

I suggest you run the apple updates on your IOS device and check if the issue persists.

You may check the link: Update the iOS on your iPhone, iPad, or iPod

If the issue persists, then I suggest that you reset the network settings by following the steps:

1. From the Home screen, navigate to Settings > General > Reset.
2. Tap Reset Network Settings.
3. Enter your passcode.
4. To confirm, tap Reset.
5. Turn the iPad off and then turn it on.

You may also download and install the HP smart app from the link: Print and Scan from the HP Smart App

Let me know how that works.

You have a good day ahead.