printer will not print

[davieh]

was printing ok last week but not working now although it goes through all the motions

[A4Apollo · Accepted solution]

Hi! @davieh, Welcome to HP forums.

I understand you have issues printing from the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from the printer?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Do you get any errors while printing from the printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Update the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Replace low, empty or faulty ink cartridges on your printer.

Try cleaning the printheads with ethanol and check if it helps.

Print directly to the printer

Change the printer spooler option in printer properties to print directly to the printer.

1. Search Windows for devices and click Devices and Printers in the list of results.

2. In the list of installed programs, right-click your HP printer name, and then click Printer properties.

   You might need to click the name of your printer.

3. Select the Advanced tab.

4. Select the option Print directly to the printer.

5. Click Apply, and then click OK.

If the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot printer printing blank pages. Click Here

Also, refer this article to further troubleshoot print quality issues with the printer. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[davieh]

Changed all ink cartridges although other were showing that they had ink printer working ok

[A4Apollo]

@davieh, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm glad to know after replacing the ink cartridges your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂