printer will not receive email

[hask1]

printer is web enabled and online but will not receive emails

[Max3Aj]

Hi @hask1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Color LaserJet Pro MFP M283fdw is web-enabled and online but not receiving emails via HP ePrint, try these troubleshooting steps:

Check HP ePrint Service Status

• Go to HP Smart and log in.
• Ensure your printer is added and linked to your account.
• Check if HP ePrint services are active.

Verify Printer’s Email Address

• On the printer's touchscreen, go to Setup > Web Services > Display Email Address.
• Ensure you're sending emails to the correct HP ePrint email address.

Check Email Format Requirements

• Ensure you are sending a plain email (no complex formatting or signatures).
• Attachments should be PDF, DOC, JPG, or PNG (max 10MB total).
• Subject line should not be blank (some servers block blank subjects).

Restart Web Services

1. On your printer, go to Setup > Web Services.
2. Turn off Web Services, wait 30 seconds, and turn it back on.
3. A new ePrint email address may be assigned—update it in your email contacts.

Check Firewall & Network Settings

• Ensure your network allows outbound connections to HP Web Services.
• If you have a firewall or proxy, allow traffic on these ports:
  • Port 443 (Secure HTTPS)
  • Port 5222 (HP ePrint messaging)

Test with Another Email

• Try sending an email from a different email provider (e.g., Gmail, Outlook).
• Some corporate or work emails may block outbound ePrint emails.

Check HP ePrint Job History

• Log into HP Smart and check the Job History for failed print jobs.
• If an email failed, there may be an error message explaining why.

Reset Printer to Factory Defaults

• As a last resort, reset the printer:
  1. Go to Setup > Service > Restore Defaults.
  2. Re-enable Web Services and set up ePrint again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support