No matter all the combinations of options I tried, the printer only prints in black and white. If I print from the HP app on the phone it prints colors. If I open the printer properties I get an error with exception code 0xe06d7363.
I tried all the following with no success:
To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.
If the copy comes out fine, then try a clean install as suggested below:
Go to Control Panel – Programs and feature – Select all the HP printer entries and uninstall them.
Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
Under print server properties, go to drivers - remove any entry there as well.
Go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Press the "windows key" + "r" to get the "Run" window open - Type "%temp%", delete everything deleteable in there
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard. Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port “Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
I have done all that was listed above; however, I am still receiving black and white copies when the print should be color. The only good thing is that the error message is no longer showing up when I click on preferences. Is there some where in the program to change printing to color?
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