printer won't connect to computer

[mopar440]

printer won't connect to computer

[70007]

Hello mopar440,

Thank you for sharing your concern.

Troubleshooting Connection Issues with Your HP ENVY 5660 e-All-in-One Printer

If your HP ENVY 5660 e-All-in-One Printer is not connecting to your computer, you can follow these steps to resolve the issue:

Check Printer Power and Status:

Make sure the printer is turned on and has no error messages displayed on its screen.
Ensure your computer is on and connected to the internet (if using a wireless network).
Verify Connections:

USB Connection: If you are using a USB connection, ensure the cable is properly connected to both the printer and the computer.
Wireless Connection: If you are using a wireless connection, make sure the printer is connected to your Wi-Fi network. You can check the printer's connection status from the control panel by touching the Wireless icon.
Check for Error Messages:

Look for any error messages on the printer display and follow the instructions to resolve them.
Restart Devices:

Turn off your printer and computer. Wait for a few seconds, and then turn them back on.
Printer Not Paused or Offline:

On your computer, go to 'Devices and Printers' from the Control Panel. Ensure that your printer is not set to 'Use Printer Offline' or 'Pause Printing'.
Set the Printer as Default:

Make sure the HP ENVY 5660 is set as the default printer on your computer. This is usually indicated by a check mark in a circle next to the printer's name.
Restart Print Spooler:

If on a Windows computer, open 'Services' from the Control Panel, locate 'Print Spooler', and restart the service.
Printer Driver and Software:

Ensure you have the latest HP printer software installed. You can download it from the HP Support website.
Use HP Print and Scan Doctor:

Download and use the HP Print and Scan Doctor utility. It can diagnose and fix issues automatically.
Wireless Network Configuration:

If you're having trouble with a wireless connection, use the Wireless Setup Wizard on the printer to reconnect it to your network by touching the Wireless icon, then Wireless Settings, and finally Wireless Setup Wizard.
If these steps do not resolve the issue, please find the link for user guide it will help you to get all your answers.

https://h10032.www1.hp.com/ctg/Manual/c04425658.pdf