printer wont print everything else works including scanner

[davetem05]

my printer HP Deskjet 2734e will not print... it will scan and copy i don't know if it's a connection problem, because it will scan documents to my pc. please help. I I'm not too knowledgeable about printers. 

[Max3Aj]

@davetem05, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP DeskJet 2734e can scan and copy, we know the hardware is functional and the connection to your PC is at least partially working. The issue is likely with print-specific communication or software.

Here’s a step-by-step guide to help you troubleshoot:

Restart Everything

• Turn off the printer and unplug it for 30 seconds.
• Restart your computer.
• Turn on the printer again and wait until it's ready.

Check Default Printer

• Press Windows + I > Bluetooth & devices > Printers & scanners.
• Click on your HP DeskJet 2734e.
• Make sure it says "Set as default". If not, click the option to set it as the default printer.

Clear the Print Queue

• Go to Control Panel > Devices and Printers.
• Right-click your HP printer > See what's printing.
• Click Printer > Cancel All Documents.

Run the HP Print and Scan Doctor

Even though it’s mostly for Windows, it can fix stuck print queues and driver issues:

Download it here: HP Print and Scan Doctor.

Open it, select your printer, and let it scan and fix issues.

Reinstall the Printer Driver

• Press Windows + X > Device Manager.
• Expand Printers, right-click your HP DeskJet, and select Uninstall device.
• Restart your PC.
• Now, download and install the latest driver from here:
  HP DeskJet 2734e All-in-One Printer Software and Driver Downloads | HP® Support

Check Print Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to Print Spooler.
• Right-click > Restart.
• Right-click > Properties and make sure the Startup type is set to Automatic.

Try Printing a Test Page

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click your printer > Printer properties.
• In the General tab, click Print Test Page.

Optional: Use HP Smart App

• Download from Microsoft Store.
• Add your printer again and try printing from there—it often installs required components automatically.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support