printerhead issues

[Zarina71]

message on the printer,

printerhead not installed properly, printerhead not detected, printerhead missing.

the question is :-

how to check the printerhead is installed properly. tq

[Jeet_singh]

@Zarina71,

Thank you for posting your query on HP Community,

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Have you tried to reseat the printhead three times?

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the printer. Make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Printers - Resolving Printhead Problems and Ink System Failure

Let me know how it goes!

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