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‎04-09-2022 12:34 PM - last edited on ‎04-11-2022 01:37 PM by Retired

HP Recommended
Product: HP OfficeJet 8022 All-in-One Printer
Operating System: Microsoft Windows 11

I'm getting a printhead problem event 62.80.A0.  I have a HP 8022 and the pinhead is fixed - no lever to remove.

Category:
1 person had the same question
1 REPLY 1

‎04-13-2022 08:00 AM

HP Recommended

@dtherk

 

Welcome to the HP support community.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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