printing black and white only

[JBarnes16]

Hi, 

My printer will only print in black and white while on my Mac. (in every app etc I use, word, excel, pdf, photos etc) it prints colour fine from my phone and iPad using the same apps. 

I an unable to uninstall and reinstall the printer (due to instant ink subscription) and do not know how to find the drivers to do anything with them. 

Hopefully I can get some help here. 

[Jay_G24 · Accepted solution]

Hi @JBarnes16,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to print in color from the mac 

Try the below suggestions -

1. Uninstall/update HP Smart 
2. Install HP Smart from the APP store 

1.    If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall it from the Mac App Store.

2.   If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again.

Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

If the issue persists,  Download HP Easy Start and install the printer.

• Download HP Easy Start and follow the on-screen to complete the installation. 

You may also add the AirPrint printer to the Mac printer queue

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

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