printing is very slow after I was forced to update HP Smart just to continue using my printer

[dmw123]

After being forced to update HP Smart, which required creating a user account, printing is now SIGNIFICANTLY slower than it's ever been and HP Smart keeps displaying "Printer status unknown" even though it shows cartridge levels and never had a problem before I was forced to update HP Smart.  I have to wonder if this was done deliberately to force people to buy newer printers.  This is not a LAN problem and Windows Device Manager shows no problems with the driver.  The printer prints a few sentences, pauses for a few seconds, then prints a few more sentences, pauses, then completes printing the page; it never did this before the HP Smart update.  Cartridge levels are 85%.  Anyone else having problems with the new version of HP Smart?

[msand]

Have the same here but on a Mac with a MFP M281fdw. Version 12.6.0 that was pushed a couple of days ago now broke supply status and scanning.

[Dragon-Fur · Accepted solution]

@msand 

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Please update to new version (released 8-Apr-2021)

Version 12.6.2

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[msand]

12.6.2 works. Wasn't showing up yet in App Store so I had to manually search for the update and then click Update.

[Dragon-Fur]

@msand 

You are welcome.

I am trying to figure out what is going on with the "Windows" version, too.

Glad you found it.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"