printing on 3x5 index card

[Skogenpage]

How do I set the printer to a custom paper size? I use a Mac running Ventura 13.1. I got this printer because it says it can print down to 3x5 index cards as a "custom size" but there appears to be no way for me to set the paper size to that size on the printer.

This is really frustrating and I need to know if it can be done or if I need to return the printer.

[Dragon-Fur]

@Skogenpage 

Welcome to the HP Community Forum.

Disclaimer:

I don't have MacOS and I don't have access to your printer model.

Perhaps the following will help...

Try / Consider

Use the Embedded Web Server (EWS) to check what is available in Paper Sizes / Types.

If the paper size you want is not in the list,

Scroll to the end of the paper size list,

If the printer supports the option, Select paper size "Custom"

Assuming the Index card paper is within the Specifications > Paper Handling for card paper weight (163 to 200 g/m² (card)),

Lacking another option (in EWS > Tray and Paper),

If the option is available, consider selecting Paper Type = Plain Paper, Thick

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

 Example 1 - HP OfficeJet Pro 9025 - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_9

General Example 2 - EWS - Tray and Paper

Retain_Printing_Preferences_18

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8025e All-in-One Printer 

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[Skogenpage]

The printer is an HP OfficeJet Pro 8025e. It says it can print custom sizes down to 3x5, I  checked before I bought it. But I see no way to set a custom paper size anywhere. 

[Dragon-Fur]

@Skogenpage 

Update - Add HP how-to document link

HP Document: HP Printers - Creating Custom Paper Sizes

Understood.

I was hoping that  EWS Tray and Paper would include the paper size or at least the "custom" size option to alert the printer hardware of your paper size choice.

True - beyond the paper size setting in the printer, the rest of the setup is in your software / applications.

I do not have access to an example of HP Smart for your OS.

Yes - it does appear it should work.

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People who own, use, and support HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[Skogenpage]

Is it possible that on a future update maybe HP will fix this so I can add a custom paper size?

[Dragon-Fur]

@Skogenpage 

Considering that it should work now, I can't see the option being changed later.

What?

My opinion is based on the indication in the Specifications that the custom paper size would be supported.

I do not have any access to your printer or your printer software to check how the task would be configured.

Try contacting HP Support -- while printer setup is not normally part of the basic hardware Warranty contract, there is generally a brief period of time when setup help is also available.  The use of the word "generally" is deliberate -- I am on the other side of the planet from your location.  Your options might be different.

AND

I will send the question to our moderator team for Review.

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Contact HP Support – Printer Support

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Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

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[sandytechy20]

@Skogenpage

Welcome to the HP  support community

I understand that you want to create custom paper sizes to print, I am glad to assist you.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers