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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: printing via HP app & WiFi Direct

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10-07-2021 05:20 AM
Hi,
I have an Android 11 phone with HP Smart & the HP Print Service Plugins installed.
I turn on the printer and press the WiFi Direct button and turn on WiFi on my phone. After a few seconds they connect and I get a sold white dot on the printer to show the WiFi Direct is now connected. Also my phone shows the WiFi is now connected to the printer. I have no home WiFi network as I use mobile data for internet access.
In HP Smart I am logged into my account and I can see the printer online with the ink levels showing.
But when I try to print through HP Smart it complains that my WiFi is not setup.
Does this mean I can check the status of the printer through HP Smart but I can't actually do anything useful like print without a home WiFi network?
Thanks in advance
Richard
Solved! Go to Solution.
Accepted Solutions
10-07-2021
09:10 AM
- last edited on
01-12-2026
07:20 AM
by
Nal_NR
@Richard18423 wrote:
Hi,
I have an Android 11 phone with HP app & the HP Print Service Plugins installed.
I turn on the printer and press the WiFi Direct button and turn on WiFi on my phone. After a few seconds they connect and I get a sold white dot on the printer to show the WiFi Direct is now connected. Also my phone shows the WiFi is now connected to the printer. I have no home WiFi network as I use mobile data for internet access.
In HP app I am logged into my account and I can see the printer online with the ink levels showing.
But when I try to print through HP app it complains that my WiFi is not setup.
Does this mean I can check the status of the printer through HP app but I can't actually do anything useful like print without a home WiFi network?
Thanks in advance
Richard
According to the documentation, what you say is true.
Wi-Fi Direct is an ad-hoc wireless connection between the printer and device.
Wi-Fi Direct is missing the "internet" access element (that is) available in a standard Wireless network connection.
Specifications / Requirements for HP app,
-
An HP printer that supports HP app
-
The printer is connected to a wireless network with internet access
-
A compatible mobile device or computer.
HP app(Mobile) - iOS and Android >>> Download, How-to, and FAQ
HP Printers - Using the HP Smart App (Android, Apple iOS)
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-07-2021
09:10 AM
- last edited on
01-12-2026
07:20 AM
by
Nal_NR
@Richard18423 wrote:
Hi,
I have an Android 11 phone with HP app & the HP Print Service Plugins installed.
I turn on the printer and press the WiFi Direct button and turn on WiFi on my phone. After a few seconds they connect and I get a sold white dot on the printer to show the WiFi Direct is now connected. Also my phone shows the WiFi is now connected to the printer. I have no home WiFi network as I use mobile data for internet access.
In HP app I am logged into my account and I can see the printer online with the ink levels showing.
But when I try to print through HP app it complains that my WiFi is not setup.
Does this mean I can check the status of the printer through HP app but I can't actually do anything useful like print without a home WiFi network?
Thanks in advance
Richard
According to the documentation, what you say is true.
Wi-Fi Direct is an ad-hoc wireless connection between the printer and device.
Wi-Fi Direct is missing the "internet" access element (that is) available in a standard Wireless network connection.
Specifications / Requirements for HP app,
-
An HP printer that supports HP app
-
The printer is connected to a wireless network with internet access
-
A compatible mobile device or computer.
HP app(Mobile) - iOS and Android >>> Download, How-to, and FAQ
HP Printers - Using the HP Smart App (Android, Apple iOS)
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"