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‎04-12-2021 11:56 PM

HP Recommended
Product: HP OFFICEJET 2620
Operating System: macOS 11.0 Big Sur

Hello everybody.

After expanding my MAC OS Mojave 10.14.6 and upgrading to MAC OS Big Sur 11.2.3, I can't get my printer and scanner to work.

I would be grateful if you can help me.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2021 08:03 AM

HP Recommended

OK, so let's try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎04-13-2021 11:52 AM - edited ‎04-13-2021 11:52 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-15-2021 02:58 AM

HP Recommended

Thank you for your time. 

I performed the recommended procedure but in the search for the divers, it tell me: "operating system detected Mac   OS 10.12" and does not let me choose my system which is "Mac OS 11.2. By accepting this option, the printer eventually fails.

Was this reply helpful? Yes No

‎04-15-2021 08:03 AM

HP Recommended

OK, so let's try following the Resolution section below, I believe this should help:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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