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‎05-01-2016 03:55 PM

HP Recommended
Product: HP Officejet 6830
Operating System: Microsoft Windows 7 (64-bit)

Just bought a HP OJ 6830 to replace my HP 6500 wireless printer that had a ink system failure.

 

I noticed as I was walking by it a while after I set it up, the control panel dispaly said download was 70% complete.

 

What is it downloading? And is there a way to control that so I know what is coming down and where it is going on my netwrok?

 

Just not used to this model   

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2016 09:32 PM

HP Recommended

Hi,

 

Can be one of two things (can be both for new printers): new firmware and/or newer drivers/software. Many printers could be 3 to 6 months old when opening their boxes therefore it needs to be updated. 

 

After the first time, probably once or twice a year, it may do this again specially when Microsoft or Apple release new OSes.

 

More information:

 

    http://support.hp.com/us-en/document/c00865922

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎05-01-2016 09:32 PM

HP Recommended

Hi,

 

Can be one of two things (can be both for new printers): new firmware and/or newer drivers/software. Many printers could be 3 to 6 months old when opening their boxes therefore it needs to be updated. 

 

After the first time, probably once or twice a year, it may do this again specially when Microsoft or Apple release new OSes.

 

More information:

 

    http://support.hp.com/us-en/document/c00865922

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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