"Code 400 Bad request" message

[billinrio]

While attempting to install "HP Smart" for my HP Ink Tank 315 printer, using the CD that came with the product,

I go through the  software download process on-line, download "HP Smart" and while trying to install the software  it doesn't let me do so because  it informs me that there's updated software available.  When I click on the indicated link it takes me to https://oss.hpconnected.com/oss/installs/f4bebf2789e4e5e518373b8ecd88fe92/4bd553117d784d6ba710e3f1a7...

where it informs me "Code: 400"     "Messsage: "Bad Request"

So, I'm at a dead-end, unable to install the software.

[Rainbow23]

Hi @billinrio,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with installing HP Smart app.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

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