"Driver is not Available" message under printer listing on Devices Page.

[Betty0610]

@buzz-dad

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[buzz-dad]

I have gone through all the steps on removing HP driver and keep getting the message "unable to remove driver, printer driver currently in use"   Printer notice just says "error" now when I try to print.

[Kumar0307]

@buzz-dad

That's unfortunate. Did you run HP Print and Scan doctor? 

Have you also tried the root-level uninstallation? 

Go to Control panel > View by Small icons(at the right top corner) > Devices and printers > Right-click on your printer > See what's printing, delete all the print jobs.

Right-click on the printer again > Remove device

Go back to Control panel > Programs and features > Look for HP printer software > Uninstall the same.

If the above steps did not help, try restarting the print spooler:

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer.

Let me know how this goes.

[nana39]

who said the problem is resolved i have not been able to use my printer for more than 4 months I need a number to speak with someone I am tired of this online chat is not doing me any good

[sandytechy20]

@nana39

Welcome to HP support community.

If you have tried all the above steps and if the issue still persists,

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.