"Essential Software" 5.15.5.12 is out of date

[JeffZimTepeyac]

I am trying to get a school building set up with new LaserJet Pro m453 printers (and one m402dw).

However, the Essential Software available from HP Easy Admin (at this link: https://support.hp.com/us-en/document/c06164609) is out of date and our Mac clients report the software was malware.

Can this package please be updated ASAP? Current version as of writing is 5.15.5.12

I also tried the drivers from Apple's website and that package doesn't even include the printers in question.

[ShlomiL]

Hi,

HP Easy Admin provide the latest software available and does inlcude a valid fix, there are likley remains preinstalled on yoru computer, a removal of it should clear the error.

Please make sure your macOS is fully up to date by installing any update for Catalina 10.15.7:

https://support.apple.com/en-us/HT201541

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

Next, reinstall the latest drivers downloaded with HP Easy Admin, version 5.15.5.12 contains a valid fix for this error:

https://support.hp.com/us-en/document/c06164609

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

Shlomi