"One Or More Cartridges Are Missing Or Damaged..."

[MountainRootsCA]

So we are using Kingway replacement cartridges and i am getting the error "One or more cartridges are missing or damanged.." I have  updated to the lastest firmware which was supposed to fix the DRM in using 3rd party cartridges... But im still unable to use said 3rd party cartridges? Please help we use this printer frequently at our business... Thanks!!!!

-Team at Mountain Roots!

[Jeet_singh]

@MountainRootsCA,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are getting Ink cartridge error on your HP OfficeJet printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to clean the ink cartridge contacts?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Pro 7740, 8700 Printers - Ink Cartridge Errors

Alternatively, you can go through this support document for - HP Printers - 'Incompatible Cartridges. This Printer is Not Designed to Use Continuous Ink Systems' ...

If you have followed the steps suggested and still having the issue, this could be an issue with the defective ink cartridges, I would suggest you could try with an alternate ink cartridges and check if that works.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.