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Locked

‎12-28-2023 01:12 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Here's a conundrum that I hope someone can shed some light on:

 

I have an HP MFP M283fdw printer at home.  I also have two computers: a personal laptop and a work-issued laptop.  I can successfully use the Add Printer from Windows to connect to and install that printer on my personal computer.

However, when I try to do the same with my domain computer, the installation looks like it's going to be successful, but at the 95% mark it stops and fails with a "driver unavailable" message.  The printer is still in my list of installed devices, but cannot be used.  I have tested this with another domain PC and the result is the same.

And here's the kicker: if I bring the printer to work and connect it to the wi-fi network at work, the printer installs without issue.  I can print to it just fine.  But once I take it back home and put it on my home wi-fi and try connecting again, the installation fails.

Anyone have any ideas?

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