"The printer is in use" when there is nothing in the queue

[Jennie62]

Nothing prints. not even a test page.  Network connection, paper supply, ink all good.  The message "printer in use" shows on the printer test page even through there's nothing in the print queue.  I have turned the printer off and on again, and it is still there.  Help!

[zoey7886]

@Jennie62, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Solving the "Printer in Use" Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your printer displays the "Printer in Use" message but there is nothing in the print queue, and you've already verified the network connection, paper supply, and ink levels, you can try the following troubleshooting steps:

Restart Devices:

• Turn off both the printer and the computer.
• Unplug the printer's power cord and wait for at least 30 seconds.
• Plug the printer back in and turn it on.
• Turn on your computer and try to print again.

Reset the Printer:

• Sometimes just powering on and off isn't sufficient, so try resetting the printer:
  • Turn off the printer and unplug the power cord from the printer and power outlet.
  • Wait for 60 seconds.
  • Plug the power cord back into the printer and the power outlet.
  • Turn the printer back on.

Check Printer Status in Software:

• Ensure that there are no error messages displayed on the printer’s control panel.
• On your computer, open the HP printer software, and check the status of the printer. Look for any specific alerts or issues.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from HP's official website. This tool can diagnose and automatically fix many printing, scanning, and copying issues.

Check for Firmware Updates:

• Ensure your printer firmware is up-to-date. Firmware updates can resolve many issues with printer functionality.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,