Solved: "This feature has been locked by the person who set up the p... - HP Support Community

Di2587 · ‎09-11-2022

Hi,

We recently moved and changed the router and everything. However, when I tried to set my printer wifi, this message showed everywhere, and most settings seem to be disabled.

I see it could be solved by asking for some private message to reset my printer:

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/quot-This-feature-has-been-...

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/This-feature-has-been-locke...

Please help!

Thanks you!

Di2587 · ‎09-12-2022

I was able to solve it by calling support agent and they guided me to do a reset from some hidden support menu.

View solution in original post

Repairatrooper · ‎09-11-2022

You can try to reset the wireless using the instructions in this Knowledgebase article https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

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Di2587 · ‎09-11-2022

No, the Restore option is also locked and the same message showed "This feature has been locked by the person who set up the printer", but thank you so much for help!

Di2587 · ‎09-12-2022

I was able to solve it by calling support agent and they guided me to do a reset from some hidden support menu.

"This feature has been locked by the person who set up the printer."

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