"We’re sorry—We don’t support this operating system"

[Daisydog12345]

Hi everyone

HP Envy 5030 printer

I've just tried to set up my HP Envy 5030 printer.

I'm using a PC desktop with Vista and Google Chrome.

When I go to 123.HP.com to try to download the printer software, the error message "We’re sorry—We don’t support this operating system" comes up on the screen. 

I tried to download the drivers etc manually from the HP website but the download won't open.

I know the printer is actually working because I managed to download the app from 123.HP.com on my phone and have printed something from my phone.

Any ideas how to get the printer software on the PC??!!!  

The instructions with the printer said you can get a printer software CD but I don't know where to find the contact details to order one.

Any help gratefully received ! 

Thank you 🙂 

[Lil_Boy_Blue · Accepted solution]

Hi

On the HP website, I only pasted in 1 of 3 for a 32 bit, but 64 bit is there.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

HP ENVY 5000 All-in-One Printer series Full Feature Software and Driver	44.4.2678	127.5 MB	Apr 9, 2019	Download
Type: Driver-Product Installation Software Version: 44.4.2678 Operating systems: Windows XP (32-bit) Release date: Apr 9, 2019 File name: EN5000_Full_WebPack_44.4.2678.exe (127.5 MB) Description: The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software. Fix and enhancements:

[Daisydog12345]

Thanks ! I've managed to download the software / drivers via the link but my PC won't open / run them !!! Hmmm....

Wonder if I might have to go old-school and try via a CD instead. Any idea if HP would send one out? 

Thanks again 🙂 

[Lil_Boy_Blue]

Hi

Try

File name:

EN5000_Full_WebPack_44.4.2678.exe (127.5 MB)

File name:

EN5000_R1925A.exe (41.9 MB)

File name:

EN5000_Basicx86_44.4.2678.exe (60.8 MB)

[Daisydog12345]

Hi

It's all working now 🙂 !!! Many thanks. An error message was popping up saying something about it couldn't install software because another installation was already taking place... but I tweaked some settings (with the help of Google !) and managed to override the error message so the software could download. 

Phew ! 

Thanks 🙂

[Lil_Boy_Blue]

Prego.

sorta solved.