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‎12-11-2019 10:34 AM

HP Recommended
Product: HP OfficeJet 4650 All-in-One
Operating System: macOS 10.14 Mojave

For the past few weeks as I'm printing, a new message in the printer status app claims "You need to install software to use this printer." And yet, I have the most current drivers and apps - and I am able to print just fine, no issues or problems.

 

Can't seem to find any relevant info on these boards for anywhere. And yes, I've reinstalled the drivers, printer profiles and apps, and deleted and re-added the printer... and restarted the computer multiple timers. And BTW there are no new firmware updates.

 

Any insight is appreciated. Thx!

________________________

Mac Pro (Late 2013)

OS version 10.14.6

HP OfficeJet 4650 All-in-One

Connected via wireless

 

1 REPLY 1

‎12-13-2019 12:18 PM

HP Recommended

@deangwilcox

 

I have gone through your Post and I understand your concerns

 

Since you have already tried Re-Adding the printer, try using the HP Smart app for MAC and let me know if that helps

 

You can refer to this Link: https://support.hp.com/in-en/document/c06188214

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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