re-insert sheet when front-back option selected

[maverich]

I'm using w10 enterprise full updated (10.0.16299), a P1102W laser printer attached via USB. If I try to print a document with front-back option, the message "re-insert the sheet..." no more appears, the printer stops with with red led blinking but i cannot press "c" to continue. I've tried to reinstall the latest hp driver with no result.

Can you help me?

Thanks,

[The_Fossette]

Hi @maverich,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are facing issues duplexing.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2D7kKSK

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[maverich]

Hy,

I try to be more accurate:

my P1102w has not a duplex unit, I had to reinsert the sheets after the first face was printed.

the driver displayed a pop-up window on the computer with instructions on how to reload the paper. Now I cannot see that pop-up window, even if the printer blinks red like it's waiting for me to click on "continue".

I made no important hw-sw changes before the trouble.

[The_Fossette · Accepted solution]

Hi @maverich,

Thank you so much for the clarity.

Let's try the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

 14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on screen instructions.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[maverich]

finally the pop-up window reappeared!

thanks,

[Flower_Bud]

@maverich,

It looks like you were interacting with @The_Fossette, but he is out for the day. I'm Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂