re setup required every time I use HP smart

[Cadmar]

Everytime I start up HP ssmart i need to re-setup my printer since it can't be found by the system, as soon as I start that process it identifies it fine but if I don't go through the entire setup process every time I cannot use it. It's becoming pretty frustrating.

[Dragon-Fur]

@Cadmar 

Welcome to the HP Community.

Try / Consider...

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Make sure HP Smart is actually running on the latest version, at least version 132.3.262.0

Check / Update HP Smart application

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Options on Right side of menu > Box:

Downloads and Updates

Select Downloads and Updates

Click Get Updates

Check the list for a recent change in the HP Smart version (third column)

If HP Smart has been recently updated,

If you have not done so since the date / time updated,

Restart the computer and log in

OR

Uninstall / reload the HP Smart Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Optional >> If having continuing issues: Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 Reminders

Switch off VPN to load software.

Sign in to HP Smart using your HP Account credentials.

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Change the printer connection type to TCP/IP

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

1. 
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

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This might be less likely to help but is certainly worth a few minutes to check...

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Step 3: Update the Firmware

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5030 All-in-One Printer 

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