reconnect printer without instaprint

[Denny231]

HP ENVY 5014 cancelled instaprint  how to make printer work again with my purchased cartridges

[Nal_NR]

Hi @Denny231,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you have canceled your instant ink program and want to use HP genuine regular cartridges, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Denny231]

I still can not reenroll my printer. I am having so much trouble. I'm just not tech savy. Anytime I try to get help they want money. I definetly feel like I am being extorted by HP . Ive spent 2 days numerous hours and bought new cartridges. HELP PLEASE

[Nal_NR]

Hi @Denny231,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!