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- HP Community
- Printers
- Printer Setup, Software & Drivers
- regional reset required
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07-19-2023 02:03 PM
I bought my Envy 6020 in the UK and used it in the US until ink ran out, tried to buy from US and with various issues, cancelled my Instant Ink, which was apparently a mistake. I just need instructions on how to change region so I can use Instant Ink US.
07-19-2023 11:09 PM
Hi @Rosie1315,
Welcome to the HP Support Community
I'd like to help!
I understand you moved, and the printer is not accepting the new region cartridges.
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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