reset admin password to factory default for m283cdw

[jamzam]

reset admin password to factory default for color laserjet m283cdw

[VikramTheGreat]

Hi @jamzam,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you want to reset the admin password on your HP Color LaserJet Pro MFP M283cdw printer to factory defaults,

Please try the steps shared below:

Hard Reset (Recommended)

• Turn off the printer: Ensure the printer is completely powered off.
• Hold the touchscreen: While the printer is off, press and hold the bottom left corner of the touchscreen.
• Turn on the printer: Press the power button to turn the printer on, while still holding the touchscreen.
• Continue holding: Keep holding the touchscreen until you see an initialization message on the screen.
• Release: Once the initialization message appears, release the touchscreen.
• The printer will restart: The printer will automatically restart, and the admin password will be reset to factory defaults. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[jamzam]

Vikram, thank you for trying, but after performing your procedure, the printer did not restart.  It just went back to a normal standby.  Again, Thank you

[VikramTheGreat]

Hi @jamzam,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for letting me know, sorry to hear that you still have trouble, request you to please try the Hard reset and firmware update and let me know if this helps.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset. Do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

HP Smart App: Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and add the printer.
 

Firmware Update: Please update the Firmware from the link. This will help with how to update the firmware on the printer or devices

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[jamzam]

Hi Vikram.  I tried your procedure a second time and it still didn't work.  I looked around and found a procedure by Drpepper02.  That worked.  I THINK what made the difference was pressing on the bottom RIGHT corner of the display rather than the bottom left.  Thank you so much for staying with me on this.  Have a good evening.

[VikramTheGreat · Accepted solution]

Hi @jamzam,

Thank you for your response,

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support