reset forgotten password

[kelwolk]

I lost power and now my scanner doesn't recognize my password. how do I reset a forgotten password?

[Kuroi_Kenshi]

Hi @kelwolk,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restore Default Settings:

• Access the printer’s menu on the control panel.
• Navigate to Setup > Tools > Restore Defaults. This will reset the settings on the printer to factory defaults, including any password settings.

Reconfigure Network Settings:

• After restoring defaults, you will need to reconnect your printer to the network.
• Use the Wireless Setup Wizard on the printer’s control panel to reconnect your printer to your Wi-Fi network.

Reconfigure Scan to Email/Network Folder Settings:

• If you use features like scan to email or scan to a network folder, you might need to set these up again using the HP software on your computer.

I hope this helps.

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Best regards,