reset registration

[susants1]

I cannot print, because of some problem in the registration of the account.

I have had HP printers and an account for years.

This one since April.

Never had a problem until I contacted HP to ask how to get better photo resolution. No answer.

Looked at my account and removed the old printer. Process worked.

Next day the printer didn't work giving me instuctions to go back to the box for set up.

Hours of wasted fruitless attempts, I got it reconnected to internet and my account and HP.

But not the registration. 

I went in and put the phone number in they had deleted and had to change my password, etc.

HP acknowleded with an email.

BUT WON'T CONNECT TO MY PRINTER.

They're not working the weekend so most channels are closed.

I am really fed up with faulty algorithms.

Any advice on how to get my registration reset to my long-term account.

Or do I have to go buy anyother brand printer as backup.

[Hawks_Eye · Accepted solution]

Hi @susants1 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m really sorry you’ve had to go through all this—especially after years of smooth use. It’s incredibly frustrating when something as simple as registration blocks printing, even after reconnecting everything. 

Let’s walk through a few steps to help reset the registration and get your printer linked back to your long-term HP account.

Step-by-step: Reconnect your printer to your HP account

Remove the printer from your HP account again

• Go to HP Account Devices
• Sign in and remove the printer if it still appears
• Wait 5–10 minutes before proceeding

Reset the printer to factory defaults

• On the printer control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults
• Confirm and allow the printer to restart
• This clears any lingering registration or connection data

Re-add the printer using the HP App

• Download or open the HP App from HP App for Windows
• Sign in with your long-term HP account
• Select Add Printer and follow the on-screen steps to reconnect to Wi-Fi and register the device

Check printer status online

• After setup, return to HP Account Devices
• Confirm the printer appears and shows as Connected or Ready

 

If the printer still won’t register

• Try using a different device (e.g., smartphone or another PC) to complete the setup
• Clear your browser cache or use a private/incognito window when accessing HP’s account portal
• If the printer prompts for setup again, follow the on-screen instructions until it reaches the registration step

You’ve done everything right—removing the old printer, updating your account, and reconnecting the device. This final reset and re-registration should clear the glitch. 

Let me know how it goes or if you’d like help identifying your printer model for more tailored steps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[susants1]

I've already done this hours ago.

The solution worked.

[Hawks_Eye]

@susants1 

I am delighted to hear it worked!!

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye